Refund policy
Thank you for shopping at A&L Petites Boutique. We want you to love your purchase. If you are not completely satisfied, we are here to help.
Return Window
You have 14 days from the date your item was delivered to request a return.
Eligibility & Item Condition
To be eligible for a return, your item must meet the following requirements:
- Condition: Unworn, unwashed, unaltered, and undamaged.
- Tags: All original tags must still be securely attached.
- Packaging: Items must be returned in their original product packaging when applicable.
- Proof: A receipt or proof of purchase is required.
All returns must be approved by A&L Petites Boutique before being sent back. Unauthorized returns may not be accepted.
Non-Returnable Items (Final Sale)
Certain items cannot be returned or refunded:
- Clearance, “Final Sale,” or markdown items
- Flash sale items or specific promotional bundles
- Swimwear
How to Start a Return
Please do not send your purchase back to the shipping address listed on the package without contacting us first.
To request a return, email us at hello@alpetites.com with your order number and reason for the return. We will review your request and provide the appropriate return instructions.
Shipping Costs
Customers are responsible for return shipping costs. Original shipping charges from the order are non-refundable.
If an item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery so we can assist you.
No Direct Exchanges
We do not offer direct exchanges. If you need a different size, color, or item, please follow the return process for a refund on your original item and place a new order for the desired item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.